When purchasing a pistol a $1000.00 deposit is required to start the build. This is a non-refundable deposit. Once the pistol is completed the balance on the pistol is due in a timely manner. There are absolutely no refunds given on pistols. At the time of ordering, please discuss any specific deadline regarding your project, and we will determine if the deadline is realistic prior to proceeding. Any production time estimates we provide are our best guess and are subject to change based on availability of parts, current workload or unforeseen problems.
For pistol orders, production time can vary depending on the specifications and accessories. We will do our best to give you a more precise estimate at the time of your order based on the specifications. If we cannot procure all accessory items by the time your project is ready to ship, we will ship the otherwise completed project and backorder those accessories items unless instructed to do otherwise.
Due to current demand, our call volume is extremely high, and market conditions are not predictable. For these reasons, we must ask you to refrain from placing calls or emails requesting status checks or delivery dates on pending orders. You will be notified by email when the order has shipped. Your cooperation will insure a faster delivery for all customers.
Don't hesitate to call or email info@sviguns.com if you must make additions or change to your order.
Orders can be placed via online store, phone, or email. If you are placing an order for an out of stock item we will ask you to supply all payment information when placing the order. No charges will be made until the product is ready to ship. On returns we ask that you use our online RMA system. If you have received or ordered the wrong product please use the RMA system for returns. Product must be returned in new unused condition. If you are returning product for a refund a 20% restocking fee will be assessed when issuing a credit via credit card or check.
Infinity Firearms now requires a RMA authorization number on the outside of each package if you are returning product to the factory for any reason, including warranty service. Please email us at info@sviguns.com or call the factory at 800-928-1911 to obtain an RMA number. If you email, please describe the reason for the return (including serial number if it's a firearm).
The factory is using the RMA process to track each return, and provide you with improved service. If you inquire about the status of a return, please include the RMA number in your correspondence. The easiest, and most effective, way to check the status of an RMA is to use our on-line RMA tracking system. All inquiries submitted via the on-line system are answered within one business day.
Returning merchandise to the factory without obtaining an RMA number in advance will result in a delay in processing your request.