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GunBuilder Support

Please read ALL the FAQ page before emailing us, this allows us to spend more time building guns instead of answering previously answered questions.
Please email info@sviguns.com if you have any questions regarding the Gunbuilder. If you have a question about a particular design, please select your design from your account (see the Your Design link) listing, and select "Describe Gun" by your design. You will be able to submit a message directly to the factory. The system will maintain an archive of all communications between you and the factory with the design.

Return Merchandise Authorization Support

Please use the on-line system for obtaining an RMA number, and for tracking the status of an existing RMA. Once the RMA is "in the system", all communications between the customer and the factory are archived with the RMA, and the factory is automatically alerted to any new customer questions which have been submitted.

NOTICE: Infinity firearms are custom guns, built and hand-fitted to each customer’s specific criteria. This process takes time, and orders are filled as they are received. Please remember this when placing your order. In fairness to all, there is no “jumping the line.”

Status inquiries should be made by email. This provides both you and Infinity with a written record of communications, and lets the office function at maximum efficiency.

The staff at Infinity Firearms strives to provide each customer with a professional and efficient experience, and asks the same treatment from its customers. Obscenity and other forms of abuse towards the staff will not tolerated; such abuses will result in the cancellation of the abuser’s order and the refund of funds/return of the gun.

All Gunbuilder orders are contracts under Texas law and venue, per Texas Business and Commercial Code, Title 9, Chapter 273, § 273.001 and Chapter 274, § 274.001.